David - United Kingdom
Dear Jemma, My name is Ingrid, wife of David. I just wanted to personally thank you from the bottom of my heart and say how much I appreciate all of your hard work and efficiency during our stressful situation. But you were there with us all of the way. From the first phone call and the boarding gate to this morning delivering us the best news ever! You kept Dave well informed about everything we needed to do and finding us the best possible solution to every dilemma we faced. Your high level of professionalism, communication skills, support and efficiency will never ever be forgotten. You truly are a Jem!!