National Visas milestone: 1 millionth client registered on February 2014

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National Visas, a premier Australian visa and immigration company, has now reached one million registered clients!

Important milestones

National Visas was started in 2004 by John Bell, who remains today one of National Visas’ Senior Migration Agents. The year 2004 also marked the year of its official listing with the Office of the Migration Agents Registration Authority (OMARA).

Company milestone: 1 millionth client registered with National Visas

Since February 2005 when the first client registered on the newly launched website, the company’s migration agents have helped thousands of clients in need of professional visa services and advice. National Visas’ registered migration agents have regularly gone to great lengths to have visas granted to their clients.

Another company’s first that is worthwhile reminiscing was in early 2005, National Visas registered its first sale of a Visa Information Pack for a Retirement (subclass 410) visa.

National Visas first Granted Premier Visa was on the 2nd of February 2006; a Premier Service client who was applying for a Contributory Parent Visa was granted their visa. John managed the application and succeeded in bringing the client’s grandparent to Australia.

“It was a recently settled American family bringing over their grandma to live with them. I recall grandma coming into the office to see me and personally thank me for my help to get the visa,” John remembers.

Oftentimes, it was seeing changed lives, bringing families together, that tasted sweeter than the visa grant.

National Visas, after four years of sharing office space with other businesses, moved into its own office in 2008. The business has since grown from two migration experts (John Bell and Simon Delmo) into seven dedicated agents, adding (at different times) Nicole Kirkwood, Ivanna Cheng, Esther Taft, Alfonso Varela and Vera Mom. Having different nationalities amongst the team has become an asset, allowing some who were also migrants themselves to apply a personal approach to each applicant’s unique circumstances.

In February 2011, the company was able to secure an office in Collins Street, the heart of Melbourne. With 500,000 registered clients by this time, National Visas continued to grow in terms of experience, number of clients, and services. In September 2012, Simon Delmo was invited to represent the company at an OMARA workshop on the changes to the Migration Agent’s Code of Conduct. This was clear proof of the company’s growing reputation in the industry. Then the following year in December, National Visas made its first presentation on visa options and pathways to the graduating international students at Charles Sturt University in Melbourne.

Notable challenges

More than one million clients as of February 2014 is a notable milestone, and the actual experiences of the agents also serve as invaluable accomplishments.

Nicole, who joined the company in 2009, had one of her unforgettable cases. She was processing a State Sponsored Skilled (subclass 176) visa for a skilled client from the UK who worked for the UN and was based in Iraq.

“It was a Friday night and I had just left the office. John and Simon received an email from DIAC advising that legislation was changing at midnight and my client would no longer be eligible to apply for her visa,” Nicole recalls.

That night, Nicole returned to the office—even after the shift—and she and Simon corresponded with the client via mobile phone, fax and e-mail for hours to beat the midnight deadline. At this same time, the client raced between her home and her office in Baghdad, then a war zone.

Nicole added: “We worked together with her into the night and lodged her state sponsorship application and her visa application before the midnight deadline. She is now a permanent resident of Australia.”

Ivanna, a child of two immigrant parents herself, will also always remember the challenges she faced with a certain ENS client who had everything going against his visa application.

“Through lots of legislation changes, his pathway to permanent residence kept remaining just out of his reach,” Ivanna recalls.

They had to go through three nominations before he finally obtained his permanent residence status. Ivanna was surprised at what followed:

“He came into the office and brought a lovely bottle of champagne to thank me for all the hard work and legislative changes we endured together.”

The photo of this moment can be seen on the National Visas website’s Testimonials page.

Gratitude from clients

Over 92,000 clients have experienced National Visas agents’ no-surrender attitude in dealing with all visa cases. This number comprises those who let agents fully handle their cases (Premier) and those who self-managed their visa applications (Advantage and Info Pack Services) across a wide range of visa types.

Many of these clients would visit their agents at the office to express their gratitude, sometimes with a thoughtful token. Some would voluntarily send thank-you emails. A recent one on 3rd February 2014 came from Amber, a Canadian who purchased the Premier Visa Service and is now a student in Australia:

“Thank you so much, Simon! Thanks again. I owe you and your team a plethora of maple products.”

Amber and Simon are also pictured on the Testimonials page.

Camila from Brazil also extended her thanks to the team. She asked for help with her 820 Visa and bought the Premier Visa Service. Parts of her comment read:

“We were particularly impressed by the plan you set out for us and your prompt assistance to any queries or challenges we had.”

Camila is one of the countless clients who would gladly use again or recommend National Visas services to others.

Several pages of unsolicited comments expressing gratitude for an excellent service can be found on the National Visas website. They are posted as testament not only to the skills of the company’s migration agents, but also to their dedication to leave a smile on the face of their clients at the end of every visa application.

John Bell
Senior Migration Agent
MARN 0321386

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John Bell

Migration Advisor at National Visas
John Bell has been involved in the immigration industry since 2000 and has practiced in Australia as an Australian Registered Migration Agent since 2003. John also worked in the UK as a UK immigration adviser between 2000 and 2002.

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